Refund policy

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds and Exchanges
Currently we are not accepting exchanges or returns, unless your item is defective, damaged or you have received the wrong item. If you have experienced any of this issues with your order, please contact hi@beatrizsanchescartasart.com within 14 days of receiving the order.

Cancelling your order
Once your order has been confirmed, it cannot be canceled. If you experienced any problem with your order, please contact hi@beatrizsanchescartasart.com